Everyone knows how annoying it is when a leader pretends to know all the answers and fakes his or her way through tough situations. When a leader behaves like this, it can cause workers to roll their eyes and jump ship when it seems that no one is truly wrangling with...
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How to Deal With Hostile People
Whether it is an angry customer or a frustrated employee, we all face times in the workplace when we find ourselves up against other people’s hostility. So knowing how to defuse a potentially explosive situation is a very valuable skill; here are a few things...
Are You Ignoring Your Superstars?
With around 70% of employees reported as being either “not engaged” or “actively disengaged” in their work, and with many of these workers causing problems in terms of productivity, motivation, workplace conflict and a whole host of other things, it is not hard to see...
Finding the Time to Focus on Increasing Sales & Profits
I've said it before and I'll say it again, the business owner’s time is the most valuable resource in the business! You can buy everything else except more hours in the day. So what are the best ways the business owner can use to “find” the time to focus on...
I Hate My Business!!
More and more business owners are telling me this. They are continuously complaining about working harder for less and just not having fun anymore. And more than a few are looking at killing their business and getting a 9-5 job where they don’t have to deal with all...
Simple, Effective Ways to Document Your Systems
Documenting your systems is incredibly important, and surprisingly simple to do once you have a system in place. Let me show you an outline of the system I am recommending for documenting your systems. Write down the purpose of this task. Describe what a...
What Jobs Should I Outsource?
A question I frequently receive is, “When should I consider outsourcing?” To this I give them a three-part test: If the task occurs one time – outsource it! Examples of this are setting up a computer network, establishing a website, and installing an accounting...
Is the American Dream of Business Ownership Dead?
No, but the rules have changed! Since 2007 small businesses have been failing at a record level. Small business owners feel more and more that the odds are stacked against them. Add to this the increased regulations that are making it harder and harder to start a...
Manage Your Customer’s Experience B-D-A and Watch Profits Soar
I recently listened to an interview with James Malinchak about his appearance and experience on the ABC hit show Secret Millionaire. During the interview he discussed how he leveraged this opportunity to promote both the show and his own business. He did...
New Year’s Money Resolutions Made Easy
While the holiday season may be the time for spending, it is also the time of the year to start to consider how you want to change your habits with regard to your personal finances. If keeping New Year's resolutions has always been a bit tricky, being very...