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So Now You’re The Boss.

So the winds of fortune blew your way, and now you’re a manager. Suddenly those big questions start mouthing off in your head: “Can I really do this? Can I be the boss?” Here are a few tips to help you get through the new intellectual and emotional challenges you...

How to Deal With Hostile People

Whether it is an angry customer or a frustrated employee, we all face times in the workplace when we find ourselves up against other people’s hostility.  So knowing how to defuse a potentially explosive situation is a very valuable skill; here are a few things...

Are You Ignoring Your Superstars?

With around 70% of employees reported as being either “not engaged” or “actively disengaged” in their work, and with many of these workers causing problems in terms of productivity, motivation, workplace conflict and a whole host of other things, it is not hard to see...