Encourage Improvement Before Firing

Replacing staff is an expensive business.  Not only are there the advertising costs to consider and the time required of hiring managers and HR functions to put together job descriptions and required qualifications, carry out endless sifts of potential...

Avoid My $5,000 Mistake!

During a recent phone conversation with a long-time business friend I discovered a mistake I made that cost me $5,000 in sales last year.  To be honest—my mistake most likely cost me more like $35k since my average new client stays with us an average of seven...