“I Have become a slave to my business!”

The most valuable resource in every business is the business owner’s time!  You can buy everything else except more hours in the day. So what can a business owner do to “find” the time to focus on what is most important to their success and survival—increased...

Cash Profits Are All that Matter

In this video I discuss how the basic accounting formula of Sales-Expenses=Profits is hurting your business profits.   When I took my accounting classes and passed the CPA exam (the first in 1976, the second in 1977—dang, I’ve been doing this a long time!) I...

Use Special Project Teams to Increase Profits

As you work on increasing your profits each month, you will start to identify many projects that need to be completed. Some will naturally belong to a certain employee; others will not. Those that do not should be assigned to a special project team. The purpose of a...

Use Hot Tickets to Eliminate Customer Errors

Most problems occur repeatedly for a reason. Using hot tickets helps you quickly resolve problems. You will soon discover that they also help you track problems. Once you identify recurrent problems, you can start looking for causes and finding solutions. In this...