Engaging customers is vital to the world of B2B, and there are a number of ways in which you can improve your efforts to do so. One good tip is to make sure you have clean data. It becomes very difficult to engage your customers if you have incorrect data. The best way to ensure that you have clean data is to make certain that the data has been input correctly to begin with, so thorough training of personnel and using software that checks addresses upon entry is invaluable.
It is also a good idea to have a Customer Preference Center created on your own website. This allows your customers to have a password-protected space where they can actually maintain their own data and indicate the method by which they would prefer to be contacted by you. You might even want to think about offering some kind of incentive for them to do this such as a discount or better terms.